Refund and Cancellation Policy

New customers start any plan with a free trial. You add a card at checkout, but nothing is charged until the trial ends; we remind you by email a few days before. Cancel before the trial ends and you pay nothing. The trial includes a smaller allowance of AI applications; “Start my plan now” in Billing ends the trial early, charges the plan and gives you its full monthly allowance. One free trial per person. Every plan has the same features.

You can cancel at any time in Billing. You will not be charged again, and you keep your plan until the end of the period you have already paid for; after that, AI applications stop until you choose a plan again (your account and data stay). You can undo the cancellation before that date with “Keep my plan”.

Deleting your account cancels a paid plan immediately and no further payments are taken.

Upgrades take effect immediately. You are charged the prorated difference for the rest of the current period. When you move to a cheaper plan, the unused part of the current period is credited against your next invoices.

Paid plans are billed monthly in advance. Because the service starts working for you straight away, we do not normally refund part of a month after you cancel. AI application credits for applications that fail, that you skip, or whose job closes are returned to your allowance automatically. We will refund you money:

• if you were charged twice, charged the wrong amount, or charged after your cancellation took effect;
• if YoCareerAI was unavailable or did not work for a significant part of a paid period because of a problem on our side;
• where the law where you live gives you a right to a refund, for example the 14-day withdrawal right for consumers in the European Union and the United Kingdom (if you asked us to start the service during that period, we may deduct an amount for the service already provided), or the consumer guarantees under Australian and New Zealand consumer law.

If something else went wrong, contact us anyway: we look at every request fairly.

Email admin@videmak.org from the address on your account within 30 days of the charge, with the date and amount. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.

Please contact us before disputing a charge with your bank, so we can fix it faster.