IT Technician

*The Role:* ----------- We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven *IT Technician* to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology. From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts. You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly. This is a full-time, office-based role requiring on-site presence to support colleagues directly. *What you’ll do:* ----------------- * *Serve as the first point of contact* via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates. * *Identity & access (Okta):* assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges. * *Collaboration suites (Google Workspace & Microsoft 365):* perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles. * *Joiner/Mover/Leaver (JML):* prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy. * *Endpoint support:* troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration. * *Device deployment & management:* enroll and support Macs via *Jamf* (with Apple Business Manager/Automated Device Enrollment) and Windows devices via *Microsoft Intune* ; follow build standards and compliance checks. * *Asset management:* track inventory and assignments, maintain stock levels, and ensure accurate records for audits. * *Meeting room & AV readiness:* perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required. * *Office operations:* support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance). * *Knowledge & quality:* create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support. *Who you are:* -------------- This is an *entry-level* position suitable for someone starting an IT career. * *Bachelor's degree* in STEM or related field. * People-oriented and emotionally intelligent communicator (in *English* ); able to explain technical topics simply and *de-escalate* calmly. * Positive, team-oriented, and *composed under pressure* with a natural willingness to go the extra mile. * Strong *problem-solver* comfortable with ambiguity who *takes ownership* through to resolution. * *Growth mindset* with eagerness to learn and develop new technical skills in a fast-paced environment. * Demonstrable passion for technology, especially *Apple (macOS/iOS)* , with a willingness to learn *Windows*. * Basic understanding of *IT concepts* (operating systems) and interest in *Okta* , *Google Workspace* , and *Microsoft 365* administration. * *Nice to have:* CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications. *What you’ll gain:* ------------------- * *Meaningful responsibility from day one:* own well-defined problems and see them through to resolution with support from experienced engineers. * *Structured development:* hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices. * *Certification support:* encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft). * *Clear progression path:* opportunities to advance into IT Engineer, Senior IT Engineer, or *specialise* in areas like cybersecurity or network administration. * *High-performance environment:* collaborative team culture with high standards, constructive feedback, and continuous improvement. *Work model:* Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.