Manager - Crew Claims (Disney Cruise Line)

Learn more about applying for Manager - Crew Claims (Disney Cruise Line) at DISNEY Manager - Crew Claims (Disney Cruise Line) at DISNEY - Disney Careers Skip to main content Search Jobs Menu Job Alerts Saved Jobs 0 0 Search Jobs EN View this page in: 繁體中文 (CN) English (EN) Español (ES) Français (FR) 日本語 (JA) Português (PT-BR) Career Areas BACK Career Areas As part of The Walt Disney Company, you will contribute to the stories and experiences that touch the lives of people around the globe. View All Career Areas Sign Up for Job Alerts JOB CATEGORIES Business Support & Operations Business Development Human Resources Consumer Products Creative & Content Development Finance Data & Analytics Guest Service & Operations Maritime & Cruise Operations Technology Marketing & Communications Sales & Distribution Operations Support Production & Entertainment Life At Disney Candidate Resources BACK Candidate Resources Explore resources that can help guide and inform you on your candidate journey. 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This is a highly collaborative role that requires outstanding customer service with an understanding of the importance of brand management. The role will also have training and development responsibilities for onboarding Claims Adjusters. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours. What You Will Do: Provide leadership for a team of Crew and Guest Claims Adjusters as part of the Disney Cruise Line Marine Claims Team while partnering closely with other Managers to ensure a consistent approach to claims handling. The ideal candidate is a team player who excels in their individual responsibilities; fosters team growth; provides business user support; and actively collaborates with partners. Major areas of responsibilities will include: Lead, support, and coach Claims Adjusters Collaborate with Marine Claims leadership to set, implement and achieve department goals and strategies Onboard and train new Claims Representatives Foster and maintain positive relationships with key stakeholders including operational partners both shoreside and shipboard, excess carrier, Legal, and Security Oversight of investigations, including crew medical sign off claims, liability of bodily injury, property damage, and subrogation claims Review of claim files in accordance with department operating guidelines, with focus for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution Partner with the Legal Department in review of lawsuits / arbitration Chair specific project teams which focus on the execution of key business objectives for the Marine Claims team Maintain Operating Guidelines for the team, including coordination with Guest Claims and Crew Claims teams to ensure seamless processes amongst the teams Required Qualifications & Skills: Florida 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing. 3+ years of experience leading a team of professionals. Demonstrated ability to effectively lead a team, providing training, support, development and coaching Ability to manage high level of complexity with degree of independence, balancing the need for collaboration with minimal supervision. Capable of working under deadline pressures while handling multiple priorities, with strong organizational skills and attention to detail Proficient at reviewing and understanding business challenges with goal of recommending best practices and process improvements Appropriately influence business results through negotiation, persuasion and personal presence Foster and maintain positive relationships with key stakeholders, partners, vendors, and regulatory agencies Demonstrated ability to work in a paperless claims environment Ability to handle confidential information Effective communicator for difficult concepts and capable of negotiating with others that have different points of view Proven ability to manage conflict, and the courage to challenge organizational thinking. Ability to interface effectively at all levels in the company Preferred Qualifications & Skills: Demonstrated knowledge and familiarity with Business Objects or related reporting software Understanding of business specific systems such as SeaWare, Seacare, Fidelio, DCLIMS CARS, etc. Education: Bachelor’s Degree in Business, Risk Management, or related field, or equivalent experience Disclaimer PAY TRANSPARENCY The hiring range for this position in Celebration, FL is $111,700 to $149,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line. To learn more about Disney's guidelines on the use of AI for candidates, click here. Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Having technical issues? View the FAQs for help. Apply Now Save Job About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. BENEFITS AND PERKS Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. *Benefits and eligibility may vary by business and location HEALTH INSURANCE & WELLBEING Affordable health insurance options, such as medical, dental and vision coverage, may be available for full-time positions. WEEKLY PAY Employees are paid on a weekly basis. Direct Deposit is an available option. PAID TIME OFF Vacation and sick leave are available for full-time positions. Vacation and personal holidays are accrued based on length of service, position and hours worked. RETIREMENT PROGRAMS Retirement plans may be available for full-time and part-time positions. EXCLUSIVE DISCOUNTS Discounts are available at select hotels, dining, merchandise and recreation locations. CAREER DEVELOPMENT We support growth and development for all our employees & cast through online learning tools and programs designed to foster inclusion. Learn More About Our Benefits "Working for Disney Cruise Line is a great way to gain skills and knowledge in the cruise industry and grow your career within The Walt Disney Company." Danielle, Recruiter Related Jobs Manager - Guest Claims (Disney Cruise Line) Disney Cruise Line 10162266 Celebration, Florida Apply Related Content Job Resources Frequently Asked Questions - Disney Cruise Line Shoreside Roles Job Resources Benefits Benefits - Disney Cruise Line Shoreside Roles Employee Stories From Shore to Sea: Simon, Manager, Fleet Operations Training Company Values Our values are our guiding beliefs and principles that serve as the foundation for everything we do including how we lead and care for our people across the globe. At Disney, we have integrity and do what we say. At our core, we are a creative company that is driven by our boundless imagination. We collaborate with each other because we know that together we are better and we contribute to our community because we care. And all of this is possible because we are inclusive and welcoming to everyone. Learn more Inclusion At Disney, we want everyone to belong and thrive. 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