CS SCHEDULER AND REGISTRAR - INFUSION

Legal Entity Aultman Hospital Position Summary The Infusion Scheduler coordinates, creates and maintains the Infusion Schedule (chemo, transfusions, injections, blood, labs etc.). They schedule ancillary testing for Hematology/Oncology patients. They also pre-register all encounters with valid demographic and insurance information. In doing so, schedulers help to ensure efficient patient flow and appropriate testing while ensuring all financial procedures are followed in a consistent and appropriate manner. They are also responsible for the Check In process which initiates the patient lab visit for the day. Department Summary Qualifications The Infusion Scheduler must possess a High School diploma or equivalent Comprehensive knowledge of medical procedures and terminology (Preferred but will train) Comprehensive knowledge of insurance and authorization requirements by payer and procedure (Preferred but will train) The Infusion Scheduler has comprehensive knowledge of department schedules, resources, preps and guidelines Department Qualifications Skills The Infusion Scheduler must possess excellent customer service skills and ability to interact in a helpful, courteous and compassionate manner Excellent typing, spelling and verbal skills (Required) The Infusion Scheduler must have the ability to multi-task using multiple systems while handling phone calls, patient interaction and frequent interruption. Department Skills Responsibilities & Expectations The Infusion Scheduler schedules appointments for Infusion and Imaging via faxes, phone calls or electronic orders into the Cerner Win32 scheduling system Coordinate multiple tests in back-to-back time slots to assure the highest possible customer satisfaction and patient flow Work with departments and offices for urgent or stat ordered appointments On occasion perform medical screen questions for MRI and CT appointments Provide patient/office with preps, guidelines and directions associated with the appointment to assure patient is prepared and educated Initiate calls to assure all demographic and insurance requirements are completed on each patient encounter Validate health plan eligibility utilizing RelayHealth insurance eligibility system Utilize AHIQA quality system to ensure accuracy Check patients into the Infusion department upon arrival, presenting all necessary forms and documents and obtain electronic signatures Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures Department Responsibilities & Expectations Working Conditions The Infusion Scheduler shifts range from 6:30am - 4:30pm M-F or hours as required by the job. The Infusion Scheduler position is subject to frequent interruptions and changes in priority of duties throughout the day. This position is located in brand new Timken Family Cancer Center Hazardous Exposure Category Category II - Includes tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues by exposure or potential exposure may be required as a condition of employment. Appropriate protective measures will be readily available to every employee engaged in Category II tasks. Physical Addendum Demands Frequency Remarks Lifting 0-10 lbs Occasional 10-33% Lifting 10-20 lbs Lifting 20-35 lbs Lifting 35-50 lbs Never Lifting 50-75 lbs Lifting 75-100 lbs Lifting over 100 lbs Forward Reaching Overhead Reaching Standing Walking Sitting Continuous 66% of the day Climbing Stairs/Ladder Bending/Stooping Twisting/Turning Kneeling/Squatting Crawling Pushing/Pulling 0-10 lbs Pushing/Pulling 10-20 lbs Pushing/Pulling 20-35 lbs Pushing/Pulling 35-50 lbs Pushing/Pulling 50-100 lbs Pushing/Pulling over 100 lbs Carrying 0-10 lbs Carrying 10-20 lbs Carrying 20-35 lbs Carrying 35-50 lbs Carrying 50-100 lbs Carrying over 100 lbs Grasping/repetitive sustained Fine motor coordination Vision: Near/Far/Color Hearing: ordinary conversation/other