Operation Manager at a Visa Facilitation Service in Phnom Penh

Job Description Operation Manager at a Visa Facilitation Service in Phnom Penh Responsible for overseeing visa operations, documentation processes, customer service, and team performance to ensure accurate, efficient, and high-quality service delivery Salary - Negotiable The Role Excellent opportunity for a well-experienced Operation Manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh About the Company Our client is a successful organisation with high market position which will allow your career as an Operation Manager to grow together with the organisation Description Manage daily visa operations, ensuring applications and documents are processed accurately and efficiently Lead and support the operations team, monitoring performance, productivity, and service quality Ensure excellent customer service, handling escalated inquiries and resolving operational issues Oversee data entry, documentation control, and compliance with visa processing requirements Drive service enhancements and upselling initiatives while preparing operational reports and performance updates Requirements At least 8 years of experience in customer service industry Bachelor’s degree holder and other related qualifications will be advantaged Japanese nationals or Cambodian nationals with JLPT N1-level Japanese proficiency are welcome to apply Business-level English communication skills are required for all applicants Must have strong operations management, customer service, and team leadership skills Benefits Attractive Allowances Career Growth Opportunities Career growth opportunities include advancement into Senior Operations Manager, Branch Manager, or Country Operations Manager roles within the visa and travel services industry For more information, contact Chu Nandi on Telegram @Chunandi_MW