Guest Experience Supervisor

About the Role Marriott International is seeking a Guest Experience Supervisor for a full-time position in Riyadh and Ad Dir'iyah. This role is responsible for overseeing guest check-in processes, ensuring accurate account setup, and managing payment procedures to deliver a seamless guest experience. Key Responsibilities Process guest check-ins, verify identity and payment, assign rooms, and issue room keys. Set up accurate guest accounts, enter Marriott Rewards information, and ensure rate consistency with market codes, documenting any exceptions. Secure payment before issuing room keys and verify/adjust billing details. Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports. Provide guests with directions and property information, accommodating requests and ensuring follow-up. Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts. Count and secure the bank at the beginning and end of each shift; obtain manual authorizations and adhere to Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy. Develop and maintain positive working relationships, support team goals, and address employee concerns. Follow company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain a professional appearance, ensure confidentiality, and protect company assets. Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation. Communicate clearly and professionally, prepare accurate written documents, and answer telephones using appropriate etiquette. Ensure adherence to quality standards and utilize computer/POS systems for information entry and retrieval. Perform other reasonable job duties as requested by Supervisors. Physical Requirements Ability to stand, sit, or walk for extended periods. Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Qualifications and Experience High school diploma or *** equivalent. At least 1 year of related work experience. At least 1 year of supervisory experience. Work Type This is a full-time position. Application Process Interested candidates are encouraged to apply.