Controller Rooms

About the Role Four Points by Sheraton is seeking a Controller Rooms to join their team in Riyadh. This full-time position is ideal for individuals with 0-1 years of experience, focusing on efficient room management and guest satisfaction within a hospitality environment. Key Responsibilities Assign rooms based on guest requests and preferences, when feasible. Pre-register designated guests and prepare key packets for arrivals. Organize and coordinate check-in/pre-registration procedures for groups. Review, track, and accommodate requests for room or check-out changes, communicating status to relevant staff. Confirm reservations and process cancellations accurately. Review out-of-order rooms daily to ensure operational readiness. Verify that rates align with market codes and document any exceptions. Adjust guest billing as necessary and file all guest paperwork. Process all guest check-ins and check-outs, including activating room keys and securing valid payments. Identify and address any over-commitments or duplicate reservations, blocking rooms as required. Generate daily reports and follow up with guests to ensure satisfaction with requests or problem resolution. Receive, record, and relay messages accurately and legibly. Operational and Service Standards Adhere to all company policies and procedures, maintaining a professional appearance and uniform. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge guests according to company standards, anticipating and addressing service needs. Assist individuals with disabilities and express genuine appreciation to guests. Communicate professionally, prepare accurate written documents, and answer telephones with appropriate etiquette. Coordinate tasks and collaborate effectively with other departments. Serve as a departmental role model, fostering positive working relationships and supporting team goals. Comply with all quality assurance standards. Physical Requirements and Systems Ability to stand, sit, or walk for extended periods. Proficiency in entering and locating information using computers and/or POS systems. Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Qualifications and Experience 0-1 years of experience in a related field. Ability to perform other reasonable job duties as requested by Supervisors. Work Environment This is a full-time position based in Riyadh, offering an opportunity to contribute to a dynamic hospitality team at Four Points by Sheraton.