Guest Experience Supervisor

About the Role Sheraton Hotels & Resorts is seeking a Guest Experience Supervisor to join their team in Riyadh. This full-time position is ideal for individuals with 0-1 years of experience who are dedicated to providing exceptional guest service and supporting hotel operations. Key Responsibilities Process guest check-ins, verify identity and payment, assign rooms, and activate room keys. Open accurate guest accounts and input Marriott Bonvoy program information. Ensure rates comply with market standards and document any exceptions. Obtain payments before key issuance and verify or adjust billing. Collect and review daily reports, logs, and contingency lists; complete cashier and closing reports. Provide directions and hotel information to guests, and respond to guest requests by contacting appropriate staff and following up to ensure resolution. Process all payment methods, vouchers, disbursements, and expenses; balance and drop receipts. Compute and secure cash at the beginning and end of shifts; obtain manual authorizations and comply with all accounting procedures. Notify Loss Prevention or Security of any guest theft complaints. Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as an example and first point of contact for the "Guarantee of Fair Treatment and Open Door Policy" process. Cultivate positive working relationships, support the team in achieving common goals, and appropriately address employee concerns. Comply with all company policies and procedures, report accidents and unsafe work conditions, maintain a clean and professional appearance, protect proprietary information, and safeguard company assets. Greet and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communicate clearly and professionally, prepare accurate written documents, and answer telephones using proper etiquette. Ensure adherence to quality standards and utilize computer or Point of Sale (POS) systems for information entry and retrieval. Perform other reasonable job duties as requested by supervisors. Physical Requirements Ability to stand, sit, or walk for extended periods. Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Qualifications and Experience High school diploma or equivalent General Education Development (GED) certificate. At least 1 year of related work experience. At least 1 year of supervisory experience.