Talent Acquisition Specialist (US hours)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are seeking a proactive and results-driven Talent Acquisition Specialist to join our growing team. This role is ideal for someone who thrives on building relationships, identifying top talent, and delivering a seamless candidate experience. You’ll play a key role in shaping our workforce by sourcing, engaging, and hiring exceptional individuals who align with our company values and goals. Please note that this role supports the US, and candidates will be required to work in US hours. Key Responsibilities Source candidates using a variety of methods including job boards, social media, networking events, and employee referrals. Build and maintain a robust talent pipeline for immediate and future hiring needs. Review resumes, conduct phone screenings, and run structured interviews to assess candidate fit. Coordinate and administer technical assessments and interviews in collaboration with hiring teams. Actively promote the company’s employer brand through digital channels and recruitment events. Ensure a high-quality candidate experience through timely communication, feedback, and support. Partner with hiring managers to understand role requirements and develop effective recruitment strategies. Collaborate with the Talent Acquisition Manager to identify new advertising channels, run referral contests, and organize open house events. Maintain compliance with employment laws, internal policies, and data privacy regulations. Champion diversity, equity, and inclusion throughout the recruitment process. Conduct pre-employment checks including criminal background screenings and drug tests. Utilize applicant tracking systems (ATS) and HRIS tools to manage candidate data and workflows. Perform administrative tasks to support efficient and timely hiring. Prepare and submit daily and weekly reports on recruitment activity and pipeline status. Maintain organized and accurate employment records for audit and reference purposes. Track and report on key recruitment metrics (e.g., time-to-fill, source effectiveness, candidate satisfaction). WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: Bachelor’s degree in human resources, or Diploma/ Business, or related field; or equivalent experience. Proven experience in full-cycle recruitment, preferably in a high-volume or multi-role environment. Strong understanding of recruitment best practices, employment law, and compliance standards. Excellent communication, interpersonal, and relationship-building skills. High attention to detail and ability to follow structured processes. Strong time management and organizational skills; ability to prioritize and multitask. Self-motivated, accountable, and able to work independently. Ability to handle sensitive and confidential information with discretion. Advanced proficiency in MS Office and familiarity with ATS platforms. Reliable and consistent attendance.