Appointment Clerk (Bilingual)

Learn more about applying for Appointment Clerk (Bilingual) at Kaiser Permanente Appointment Clerk (Bilingual) at Kaiser Permanente Skip to main content Menu Close Who We Are Mission & History Our Difference Locations Innovation Stories & Resources Life & Culture Accessibility Support Benefits Career Growth Inclusion and Belonging Military Our Community Career Areas Clinical Careers All Clinical Careers Care at Home Mental Health Nursing Careers Nurse Management Careers Pharmacy Careers Rehab Services Early Careers Early Careers Nurse Residency Internships Business Careers All Business Careers Sales & Marketing IT Careers All IT Careers Digital Careers Exec & Leaders Physicians & Dentists Contingent Careers Our Hiring Process Accommodations FAQs Hiring Process Overview Pre-Hire Assessments Searching Jobs & Submitting Interest Talent Network Job Search Job Search Search by Keyword Search by Location Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Jobs My Profile Saved Jobs (0) Employee Job Search campaign-Day hours_per_week-1 industry-B01|SEIU|Local-399 is_manager-SCAL-Jobs job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-Yes,-25-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment: - Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures. Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments. Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion. custom_fields.SCAL-Appointment-Clerk custom_fields.ReqID-1450721 custom_fields.Shift-Day custom_fields.Field1-Administration,-Clerical-and-Support-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri,-Sat,-Sun, custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$29.57---$32.76-/-hour custom_fields.SCALFacet-Appointment-Clerk custom_fields.Department-21255-Burbank-Blvd-Admin-Offcs---Appointment-Services---0806 custom_fields.jobtitleLI-Appointment-Clerk-(Bilingual)---1450721 custom_fields.leadership-no custom_fields.CFSalaryLow-29.57 custom_fields.HawaiiTheme-Administration,-Clerical-and-Support-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-California,Woodland-Hills,21255-Burbank-Administration custom_fields.ShiftFilter-Day custom_fields.customtheme-Administration,-Clerical-and-Support-Services custom_fields.CFSalaryHigh-32.76 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-B01|SEIU|Local-399 custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-08:30-AM custom_fields.PrefQualification1- Basic-Qualifications: Experience One-(1)-year-of-customer-service-experience-in-a-service-related-industry,-preferably-healthcare. Per-the-National-Agreement,-current-KP-Coalition-employees-have-this-experience-requirement-waived. Education High-school-diploma-or-equivalent. License,-Certification,-Registration N/A Additional-Requirements: Effective-telephone-communication-skills-and-excellent-interpersonal-skills. Must-obtain-passing-score-on-Customer-Care-Simulation-assessment. The-Customer-Care-Simulation-assessment-score-must-be-current-within-one-(1)-year-(contact-Local-HR-Office-for-testing). Must-be-able-to-effectively-communicate,-verbally-and-in-writing,-in-English. Must-complete-Service-Orientation-Assessment. As-part-of-applicant-process,-must-take-Proofreading-Assessment-for-non-KP-employees-only. Bilingual-(English/Spanish)-Level-I-required Preferred-Qualifications: Prefer-customer-service-and/or-previous-call-center-experience,-is-able-to-type-40+wpm Notes: This-is-an-on-call-position,-days-and-hours-may-vary Must-successfully-pass-or-have-passed-the-bilingual-test-(within-the-last-12-months),-or-be-active-in-the-QBS-program. custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,Woodland-Hills,21255-Burbank-Administration custom_fields.NurseResidencyTheme-Administration,-Clerical-and-Support-Services custom_fields.VisionServicesTheme-Administration,-Clerical-and-Support-Services custom_fields.ExternalReferenceCode-1450721 custom_fields.InternalReferralTheme-Administration,-Clerical-and-Support-Services custom_fields.PhysicianAssistantTheme-Administration,-Clerical-and-Support-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Administration,-Clerical-and-Support-Services Administration, Clerical & Support Provide critical support and enable teams to deliver total care Acting as the backbone of our organization, you’ll help support our commitment to total care as you build a career where you can realize your own potential. custom_fields.customtheme-Administration,-Clerical-and-Support-Services Appointment Clerk (Bilingual) Primary Location Woodland Hills, California Employee Status: Regular Worker Location: Onsite Schedule Call-in/On-Call Scheduled Weekly Hours: 1 Shift Day Salary $29.57 - $32.76 / hour Job Number 1450721 Date Posted 10/09/2026 Submit Interest Save Job Job Summary: This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Operates in a high volume, highly structured call center environment by responding to incoming calls. Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines. Prioritizes member needs and offers alternatives to members when appropriate. Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters. Uses tact and diplomacy in handling difficult interactions with members. Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate. Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests. Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center. Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes. Must perform all of the above duties while meeting established standard of performance for quality and productivity. Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments. Answer incoming calls. Determine type of appointment needed, determine appointment availability and schedule appointments. Prioritize members need and offer alternatives to member when appropriate. Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines. Compose messages to providers or other medical staff based on member requests. Utilize databases to give information to members and other callers as requested. Refer members to eligibility department as appropriate. Notify members of appointment/scheduling changes by telephone as directed. Schedule, reschedule and/or verify appointments. Answer member inquiries. Contact appropriate department to obtain medical record numbers of new enrollees. Assist in resolving problems related to duplicate medical record numbers. Initiate change of physician requests. Initiate change forms for corrected medical record numbers. Verify and update member demographics. Perform on-line inquiry functions. Perform data retrieval of computerized data. Record and maintain activity logs. Clear paper jams and other routine maintenance of printers/copiers. Recommend procedure changes. Train and orient new or less experienced personnel. Serve as resource persons to co-workers and assist in problem solving. Perform other activities and duties as directed. Initiate telephone calls to physicians or other medical office staff when indicated to assist members. Assume other activities and responsibilities from time to time as directed. Basic Qualifications: Experience One (1) year of customer service experience in a service related industry, preferably healthcare. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High school diploma or equivalent. License, Certification, Registration N/A Additional Requirements: Effective telephone communication skills and excellent interpersonal skills. Must obtain passing score on Customer Care Simulation assessment. The Customer Care Simulation assessment score must be current within one (1) year (contact Local HR Office for testing). Must be able to effectively communicate, verbally and in writing, in English. Must complete Service Orientation Assessment. As part of applicant process, must take Proofreading Assessment for non KP employees only. Bilingual (English/Spanish) Level I required Preferred Qualifications: Prefer customer service and/or previous call center experience, is able to type 40+wpm Notes: This is an on call position, days and hours may vary Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program. Primary Location: California,Woodland Hills,21255 Burbank Administration Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun, Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Entry Level Department: 21255 Burbank Blvd Admin Offcs - Appointment Services - 0806 Pay Range: $29.57 - $32.76 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion. Submit Interest Save Job Expected Employee Conduct > Share This Job Facebook X LinkedIn Email Navigating the Hiring Process We're here to support you! Having trouble with your account or have questions on the hiring process? Please visit the FAQ page on our website for assistance. Need help with your computer and browser settings? Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org . Do you need a reasonable accommodation due to a disability? 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