Customer Experience Specialist | Career Shifters Welcome | Up to ₱ | Taguig

Customer Experience Specialist | Career Shifters Welcome | Up to ₱45K | Taguig Ready to Turn Your Work Experience Into a BPO Career? Thinking about switching to the BPO industry? Your previous work experience can be a strong advantage. At Sapient, career shifters with at least 1 year of non-BPO work experience can explore an opportunity to build a rewarding career in customer experience. As a Customer Experience Specialist , you'll assist customers with inquiries, requests, and concerns while developing valuable communication, problem-solving, and customer service skills. Bring your experience. Learn new skills. Build your BPO career. What's in It for You? Up to ₱45,000 monthly HMO from Day 1 Paid training Performance incentives Night differential Overtime pay Holiday pay Paid leave credits 13th Month Pay Government-mandated benefits Employee recognition programs Career growth opportunities Qualifications for a Customer Experience Specialist High School, Senior High School, or College Graduate At least 1 year of non-BPO work experience Career shifters are welcome BPO or call center experience is not required Good English communication skills Basic computer skills Customer service and problem-solving skills Good attention to detail Willing to work onsite in Taguig Willing to work shifting schedules, including weekends and holidays when required Customer Experience Specialist Job Responsibilities As a Customer Experience Specialist, you will: Handle inbound customer calls professionally Answer questions about products, services, accounts, billing, and other concerns Provide accurate information and appropriate solutions Process customer requests and account updates Resolve customer concerns while maintaining a positive customer experience Document customer interactions using company systems Escalate complex concerns when necessary Follow account procedures and service standards Meet quality, productivity, and customer satisfaction goals Ready to Shift Into a BPO Career? Your previous work experience can be the foundation for your next career move. If you're ready to earn more, learn new skills, and build a career in the BPO industry , apply for the Customer Experience Specialist position at Sapient in Taguig. Bring your experience. Make the career shift. Level up with Sapient. Pay: Php30,000.00 - Php45,000.00 per month Benefits Company Christmas gift Company events Opportunities for promotion Work Location: In person