Operations Supervisor

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Operations Supervisor to join our dynamic team. Job Responsibilities: Supervise and coordinate day-to-day operational activities to ensure efficiency and consistency Lead, coach, and motivate team members to meet performance standards and KPIs Monitor productivity, quality, attendance, and safety metrics; address gaps proactively Implement and enforce operational policies, procedures, and best practices Identify process improvement opportunities and support continuous improvement initiatives Resolve operational issues, escalations, and workflow challenges in a timely manner Partner with cross-functional teams (HR, Quality, Training, Recruitment) as needed Assist with scheduling, staffing, onboarding, and performance management Job Requirements: Has 3 – 5 years of experience in operations, team leadership or supervisory roles Highly reliable, dependable, and able to maintain attendance & punctuality Has aptitude for conflict resolution, develop solution and proactiveness Strong team orientation and highly collaborative Has passion for leadership and mentorship Exceptional verbal and written communication skills Strong understanding of company services, operational procedures and policies Ability to manage multiple priorities in a fast-paced environment Why work with Swak BPO Corp.? Opportunity to work with international teams and companies Opportunity in promotions and salary increases A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost Free meals prepared and provided by the company to promote a healthy lifestyle Free shuttle services provided around Angeles City and nearby areas A recreational facility that provides comfort and entertainment for employees to unwind *This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.