HR Shared Services Team Lead

We are looking for an experienced HR Shared Services Team Leader to oversee the daily delivery of HR operations supporting the end-to-end employee lifecycle. This role will manage team performance, HR data management, onboarding processes, case management, service quality, and continuous process improvement. The ideal candidate has strong people management and HR shared services experience , with hands-on exposure to supporting international candidates and stakeholders. Key Responsibilities Lead daily HR Shared Services operations covering talent, onboarding, employee lifecycle, HR data management, and offboarding . Manage case distribution, workload planning, team utilization, and task completion. Serve as the team's subject matter expert and escalation point for HR process-related concerns. Monitor service quality, accuracy, productivity, and SLA achievement . Coach and guide team members to improve performance and capability. Support hiring, onboarding, training, and development within the team. Maintain and improve HR SOPs, processes, systems, and tools . Prepare and evaluate reports covering workload, quality, efficiency, and SLA performance. Partner with HR stakeholders across different locations and business areas. Identify and implement continuous process improvement opportunities. Qualifications Required: Bachelor's degree in Human Resource Management, Psychology, or a related field. At least 3 years of relevant experience in: People Management HR Management / HR Operations End-to-End Employee Lifecycle Ticket or Case Management Handling international candidates Shared Services environment Experience leading an HR team within a shared services or international environment . Strong knowledge of Talent, Onboarding, and Employee Lifecycle Data Management . Experience using ATS, HRIS/ERP systems, databases, and reporting tools . Knowledge of performance, quality, and SLA/service-level metrics . Strong stakeholder management and communication skills. Preferred: Experience with Workday or similar ATS/HRIS/ERP platforms. Proficiency in Microsoft Excel and Word. Experience in HR reporting and data analysis. Strong problem-solving, conflict management, and process improvement skills. Experience working in a fast-paced or growing organization. Work Arrangement Location: Inoza Tower, 40th Street, BGC, Taguig City Schedule: Mid Shift, 3:00 PM–12:00 AM MNL Setup: Hybrid, 3 days onsite per week Flexibility to support CET/AEST schedules when needed. Benefits Day 1 HMO + 1 free dependent after 1 year Group Life Insurance Leave Credits Anniversary Bonus of up to 200% of basic salary 13th Month Pay Holiday and OT Pay Government-mandated benefits Complete work equipment provided Pay: Up to Php80,000.00 per month Application Question(s) • How many years of experience do you have in HR shared services, and how many of those were in a leadership role?: • Which company or companies have you worked for where you gained HR shared services experience? • Do you have experience managing HR processes across the employee lifecycle, from onboarding to offboarding? If yes, kindly specify how many years: • Do you have experience handling international candidates or employees within a HR shared services setup? If yes, please specify the countries supported: • What HR systems (e.g., Workday, ATS, ERP) have you used?: • Do you have experience in ticket/case management systems? If yes, what ticketing systems/tools have you used (e.g., ServiceNow, Zendesk)?: • Are you willing to work onsite at BGC, Taguig City (3x a week RTO and 2x a week WFH)? • Are you open to working from 3:00 PM–12:00 AM MNL or on a rotational shift? • Are you available to attend interviews that may occasionally be scheduled in the evening? • Current/Previous Salary: • Expected Salary: • Notice Period: • Reason for leaving previous/current work: • Availability for an interview: • Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable? Work Location: Hybrid remote in Taguig