Passenger Service Agent Flynas AHB Station

About the Role Swissport KSA is seeking a Passenger Service Agent for its Flynas operations at Abha International Airport (AHB) in Abha, 'Asir, Saudi Arabia. This full-time role involves providing comprehensive passenger and customer services as contracted by the airline, ensuring a positive experience for all travelers. Job Summary The Passenger Service Agent is responsible for delivering all necessary passenger and customer services, including baggage processing, terminal and gate check-in, greeting arriving passengers, and providing assistance for VIPs and passengers with special needs. The role requires adherence to standard operating procedures and maintaining high customer service standards. Key Responsibilities Prepare and clear check-in counters with appropriate stationery and signage before and after flights. Welcome passengers at check-in and other customer service touch points, assisting in providing a pleasant customer experience. Verify travel documentation and check-in departing passengers according to standard operating procedures. Counter-check boarding passes, make announcements, and ensure efficient passenger boarding. Assist customers during flight irregularities such as delays, cancellations, or diversions, coordinating communication to maintain a positive passenger experience. Maintain excellent customer service standards consistently. Perform duties related to Check-In, Gate, Transfers, and Lost & Found. Charge applicable excess baggage fees. Assist passengers through arrival and check-in processes, including support for unaccompanied minors (UM), VIP passengers, and those requiring wheelchair assistance. Direct passengers through Customs, Immigration, and Quarantine as required. Manage Gate activities, including set-up, communication with the Flight Coordinator, flight close-out, boarding process, and ensuring accuracy of final passenger figures. Initiate searches for missing passengers and communicate baggage details for them. Contribute to the on-time performance of flights through proactive handling of Passenger Service matters. Make public address announcements as needed (*, delay, boarding, last call). Assist the Ramp team to ensure wheelchairs, strollers, and gate-checked bags (cleared through security) are available for loading upon departure and delivery upon arrival. Adhere to and comply with all Standard Operating Procedures (Swissport and carrier-specific). Operate equipment such as computer keyboards and carrier-specific reservation/ticketing software. Produce all required work-related documentation. Uphold and protect the company’s interests and image at the Terminal/Airside. Protect customer (airlines) supplied products (*, boarding passes, tags, signage) from loss or damage by strictly adhering to written procedures. Ensure compliance with uniform standards in line with appearance and personal protective equipment policies where applicable. Provide relevant information to customer queries and offer solutions to issues impacting the customer’s experience. Report all irregularities to the appropriate supervisor/manager. Carry out any additional duties as instructed by management. Qualifications and Experience 0-1 year of experience in a relevant field. Work Type This is a full-time position based in Abha, 'Asir, Saudi Arabia.