Customer Journey Team Leader

Learn more about applying for the Customer Journey Team Leader at IKEA Customer Journey Team Leader at IKEA Skip to main content Globe Icon English Chevron Down 中文 English Français Nederlands Deutsch Español Italiano Português Polski Svenska Dansk Magyar Suomi Norsk Čeština Українська Srpski Hrvatski Română 日本語 العربية Slovenščina 0 Save Job Heart Icon Saved jobs (0) No jobs have been saved yet. Search jobs Search jobs Keyword Search City, State, or ZIP Search Meeting & Understanding Customers Customer Journey Team Leader Save (opens in new window) Apply Changsha - Yuelu District, Hunan, China Marketing & Communication Explore location Explore location Job Description Job ID: 23267CN Date posted: 08.10.2026 WHAT YOU'LL NEED TO HAVE • University degree or related experience • Minimum 5 years of related experience • Minimum 5 years of managerial experience YOUR RESPONSIBILITIES • Lead the team to identify improvement opportunities and develop plans to create a comfortable, convenient and inspiring environment through optimizing online and offline customer experience touch points. • Manage and improve self-owned services and facilities such as the customer service desk, LIVAT Junior, self-service facilities providing a high-quality customer service. Collaborate with FM team to secure facilities like toilets, family rooms and rest rooms in good status. • Manage and train customer service team members to improve the team's service capabilities and overall customer service level, and customer complaints handling competence. • Collaborate with Concept, Design and RE team to create unique, innovative and inspring commercial spaces in indoor and outdoor area. • Feedback customer and tenant needs regarding third-party cleaning/security/property services to relevant functions, ensuring the smooth operation of daily operations ABOUT THIS WORK AREA Through deep insight into the touchpoints in the customer journey, starting from the customer's perspective, comprehensively creating a customer experience journey with the unique characteristics of LIVAT MP. Save (opens in new window) Apply Share job X Facebook LinkedIn Weibo Email Similar Jobs View All of Our Available Opportunities © Inter IKEA Systems B.V. 2018 - 2026 Cookie Settings Privacy and Cookie Statement Terms of use Accessibility Sitemap