Hotel General Manager

About the Role Fakieh Tarfeeh Group is seeking an experienced and results-driven Hotel General Manager to oversee the overall operations and performance of their hotel in Jeddah, Makkah. This is a full-time position focused on leading all aspects of hotel management to ensure operational excellence and achieve business objectives. Key Responsibilities Oversee the hotel’s overall daily operations and ensure operational excellence. Lead and manage all hotel departments, including Front Office, Housekeeping, F&B, Sales & Marketing, Finance, HR, Engineering, Security, and Procurement. Develop and implement operational strategies aligned with the hotel’s business objectives. Drive revenue growth, profitability, occupancy, and overall financial performance. Monitor key hotel KPIs, including Occupancy, ADR, RevPAR, revenue, profitability, and guest satisfaction. Ensure a consistently high standard of guest experience and service quality. Handle guest feedback and complaints and implement continuous improvement initiatives. Develop strong relationships with corporate clients, partners, tourism entities, and key stakeholders. Ensure compliance with company policies, hospitality standards, health & safety requirements, and applicable regulations. Lead workforce planning, employee performance, development, and engagement. Prepare and manage budgets, operating expenses, and business plans. Identify operational challenges and implement effective corrective actions. Provide regular performance reports and strategic recommendations to executive management. Required Qualifications and Experience Proven experience in hotel management, preferably in a General Manager or senior hotel leadership position. Strong knowledge of hotel operations, revenue management, sales, and financial performance. Demonstrated leadership and people-management skills. Strong commercial and business acumen. Excellent communication, negotiation, and problem-solving skills. Strong understanding of guest experience and hospitality standards. Ability to work in a fast-paced operational environment and make effective decisions under pressure. Work Environment This full-time role is based in Jeddah, Saudi Arabia, within the hospitality sector. The General Manager will operate in a dynamic hotel environment, requiring continuous oversight and strategic decision-making. Application Process Candidates who meet the outlined requirements are encouraged to apply for this position.