Reservations Agent

About Raffles Hotels & Resorts Raffles Hotel Jeddah offers world-class luxury and expert service, embodying the high standards, special touches, and trademark elegance of the Raffles brand. Located adjacent to a residential tower, the hotel provides a refined experience for guests in Jeddah. The Role of Reservations Agent Raffles Hotels & Resorts is seeking a professional and customer-focused Reservations Agent to join its team in Jeddah, Makkah. This full-time role is crucial for ensuring guest satisfaction by managing bookings, providing information about hotel services, and maximizing revenue through effective sales techniques. The position requires 0-1 years of experience. Key Responsibilities Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness. Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests. Utilize up-selling techniques to maximize room revenue and promote hotel services. Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy. Follow up on guest requests and inquiries within 24 hours of receipt. Assist with group bookings and manage allotments as directed by management. Collaborate with other departments to ensure smooth guest experiences from reservation to check-out. Monitor and update hotel availability to optimize occupancy rates. Prepare daily reports on reservations, cancellations, and modifications. Maintain knowledge of local attractions and events to assist guests with inquiries. Adhere to hotel policies and procedures, ensuring compliance with industry standards. Participate in regular training sessions to stay updated on new offerings and reservation techniques. Candidate Profile The ideal candidate will be a professional with 0-1 years of experience, demonstrating a strong customer focus and an ability to manage bookings efficiently. A commitment to embodying the Raffles brand and company mindset through a service culture is essential. Work Environment This position is based in Jeddah, Saudi Arabia, within the Raffles Hotel. It is a full-time role where employees are expected to uphold the brand's service standards and contribute to a seamless guest experience. Application Information Salary details for this position will be disclosed during the application process. Interested candidates are encouraged to apply to join the Raffles Hotels & Resorts team.