Process Improvement Consultant IV

Learn more about applying for Process Improvement Consultant IV at Kaiser Permanente Process Improvement Consultant IV at Kaiser Permanente Skip to main content Menu Close Who We Are Mission & History Our Difference Locations Innovation Stories & Resources Life & Culture Accessibility Support Benefits Career Growth Inclusion and Belonging Military Our Community Career Areas Clinical Careers All Clinical Careers Care at Home Mental Health Nursing Careers Nurse Management Careers Pharmacy Careers Rehab Services Early Careers Early Careers Nurse Residency Internships Business Careers All Business Careers Sales & Marketing IT Careers All IT Careers Digital Careers Exec & Leaders Physicians & Dentists Contingent Careers Our Hiring Process Accommodations FAQs Hiring Process Overview Pre-Hire Assessments Searching Jobs & Submitting Interest Talent Network Job Search Job Search Search by Keyword Search by Location Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Jobs My Profile Saved Jobs (0) Employee Job Search campaign-Day company_name-Process-Improvement hours_per_week-40 industry-NUE-PO-01|NUE|Non-Union-Employee job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Full-time travel-Yes,-10-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1451178 custom_fields.Shift-Day custom_fields.Field1-Professional-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Yearly custom_fields.PayRange-$120700---$156090-/-year custom_fields.core_ksa- Knowledge,-Skills-and-Abilities:-(Core) Ambiguity/Uncertainty-Management Attention-to-Detail Business-Knowledge Communication Critical-Thinking Cross-Group-Collaboration Decision-Making Dependability Diversity,-Equity,-and-Inclusion-Support Drives-Results Facilitation-Skills Health-Care-Industry Influencing-Others Integrity Learning-Agility Organizational-Savvy Problem-Solving Short--and-Long-term-Learning-&-Recall Teamwork Topic-Specific-Communication custom_fields.Specialty-Process-Improvement custom_fields.Department-Po/Ho-Corp---Medicaid-Shared-Services---0308 custom_fields.core_ksa_2- custom_fields.jobtitleLI-Process-Improvement-Consultant-IV---1451178 custom_fields.leadership-no custom_fields.CFSalaryLow-120700 custom_fields.HawaiiTheme-Professional-Services custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,Oakland,Ordway custom_fields.ShiftFilter-Day custom_fields.customtheme-Professional-Services custom_fields.CFSalaryHigh-156090 custom_fields.LocationName-Program-Offices custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-Program-Offices custom_fields.employeegroup-NUE-PO-01|NUE|Non-Union-Employee custom_fields.WorkerLocation-Flexible custom_fields.employeestatus-Regular custom_fields.functional_ksa- Knowledge,-Skills-and-Abilities:-(Functional) Applied-Data-Analysis Business-Acumen Business-Process-Improvement Emotional-Intelligence Managing-Diverse-Relationships Negotiation Project-Management Service-Focus Written-Communication custom_fields.WorkingHoursEnd-05:00-PM custom_fields.JobScheduleField-Full-time custom_fields.functional_ksa_2- custom_fields.WorkingHoursStart-08:00-AM custom_fields.PrefQualification1- - Minimum-Qualifications: - Minimum-one-(1)-years-experience-in-a-leadership-role-with-or-without-direct-reports. Bachelors-degree-in-Business-Administration,-Finance,-Engineering,-Health-Care/Public-Health-Administration,-Behavioral/Social/Computer-Science,-Liberal-Arts,-Mathematics,-or-related-field-and-Minimum-five-(5)-years-experience-in-process-improvement-or-a-directly-related-field-OR-Minimum-eight-(8)-years-experience-in-process-improvement-or-a-directly-related-field. Preferred-Qualifications: Three-(3)-years-of-experience-working-with-Medicaid. Three-(3)-years-of-experience-working-with-Epic. Three-(3)-years-experience-in-health-care-delivery-process-improvement custom_fields.LocationDescription-California,Oakland,Ordway custom_fields.NurseResidencyTheme-Professional-Services custom_fields.VisionServicesTheme-Professional-Services custom_fields.ExternalReferenceCode-1451178 custom_fields.InternalReferralTheme-Professional-Services custom_fields.PhysicianAssistantTheme-Professional-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Professional-Services Your dedication helps them share the love. Enable extraordinary moments default Process Improvement Consultant IV Primary Location Oakland, California Employee Status: Regular Worker Location: Flexible Schedule Full-time Scheduled Weekly Hours: 40 Shift Day Salary $120700 - $156090 / year Job Number 1451178 Date Posted 10/07/2026 Submit Interest Save Job **Candidate can sit in any KP footprint including: WA, OR, CA, NV, CO, GA, NC, MD, DC, VA. Please note salary listed is for NCAL only, all other locations salary vary. The Process Improvement Consultant IV leads the translation of complex Medicaid regulatory and operational requirements into scalable business processes and technology solutions across eight markets. Serving as a strategic liaison among business, clinical, compliance, quality, care management, informatics, and IT teams, this role drives solution design, requirements analysis, implementation planning, user acceptance testing, and post-production optimization to strengthen compliance, operational efficiency, and service delivery for more than 1.5 million Medicaid members. The consultant also leads the evaluation and adoption of emerging technologies, including artificial intelligence and automation capabilities, identifying opportunities to enhance decision-making, streamline workflows, improve member and provider experiences, and support innovation across Medicaid operations. Job Summary: Delivers, executes, and sustains process improvement (PI) engagements including kaizen. Serves as a consultant to stakeholders and process owners to drive process improvements. Contributes to strategic planning and supports organizational alignment and prioritization of process improvement initiatives. Serves as an advocate for continuous improvement by keeping abreast of industry practices, standards, and benchmarks. Participates in and may lead change management activities associated with process improvement and performs data analyses to support process improvement initiatives. Essential Responsibilities: Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. Delivers, executes, and sustains process improvement (PI) engagements including kaizen by leveraging the appropriate methods and tools to ensure the development of stakeholder capabilities for process change and improvement; applying data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; building high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; developing and designing process architecture and recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses; sharing accountability for realization of results with process owners; and presenting results and recommendations as appropriate. Serves as a consultant to stakeholders and process owners by providing consultation and trusted partnership to stakeholders and teams to drive process improvements; developing management systems to sustain process changes; developing stakeholder process improvement leadership competencies; providing training and guidance to stakeholders; and providing ongoing coaching to build a continuous improvement mindset, and build capabilities that drive results. Contributes to strategic planning and supports organizational alignment and prioritization of process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. Serves as an advocate for continuous improvement by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. Participates in and may lead change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and process owners to align process improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. Performs data analyses to support process improvement initiatives by identifying appropriate data analysis tools and approach to assess system or process performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests; and identifying and alleviating risks through data-driven analysis. Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Teamwork Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) Applied Data Analysis Business Acumen Business Process Improvement Emotional Intelligence Managing Diverse Relationships Negotiation Project Management Service Focus Written Communication Minimum Qualifications: Minimum one (1) years experience in a leadership role with or without direct reports. Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and Minimum five (5) years experience in process improvement or a directly related field OR Minimum eight (8) years experience in process improvement or a directly related field. Preferred Qualifications: Three (3) years of experience working with Medicaid. Three (3) years of experience working with Epic. Three (3) years experience in health care delivery process improvement Primary Location: California,Oakland,Ordway Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Worker Location: Flexible Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - Medicaid Shared Services - 0308 Pay Range: $120700 - $156090 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest Save Job Expected Employee Conduct > Share This Job Facebook X LinkedIn Email Navigating the Hiring Process We're here to support you! Having trouble with your account or have questions on the hiring process? Please visit the FAQ page on our website for assistance. Need help with your computer and browser settings? Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org . Do you need a reasonable accommodation due to a disability? 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