Head, Banking Operations – Botswana Savings Bank

Main Purpose of the Job Responsible for the overall direction, coordination, planning, and operation of back-office bank functions including processing loan and account applications, processing transactions, collections as well as managing other wealth creation products and associated services (e.g. insurance). Key Responsibilities – Develop and implement divisional strategies, policies and procedures to ensure the smooth operation of the organisations day-to-day core back-office functions. – Collaborate with Executive and senior management team to develop organisation-wide service level agreements which support the execution of the organisation’s strategy and delivery of its mandate. – Develop, implement and monitor operation level agreements within the division to ensure adherence to agreed upon SLAs. – Monitor and approve all tracking and verification of new account documents. – Verify that each new account requiring special attachments or documents is complete. – Approve the upload of the previous day’s new accounts into the organisation’s database. – Review and verify the accuracy of all data within the organisations database including new and replacement account documents. – Verify that all new deposit customers are properly identified according to the Bank’s customer identification program. – Approve and monitor all System reports for new customers as required. – Ensure the system is correctly updated and accurately reflects documents received or returned for correction. – Ensure that monthly statistical reports are prepared (e.g., Closed Account tracking). – Approve scanning and indexing of deposit-related documents in the Bank’s document imaging system and ensure that document corrections are submitted to appropriate departments. – Authorise all loan applications for residential, commercial and consumer loans. – Verify reports for input accuracy and ensure that they are distributed to the appropriate personnel. – Authorise loan tickets for in-house disbursement and balance loan transactions. Requirements Qualifications: – Bachelor’s Degree in Banking, Finance, Accounting or related area – Master’s Degree in Banking, Finance, Accounting or related area is strongly preferred. – Master’s in Business Administration is and added advantage Experience: Eight (8) years’ of relevant experience in a bank or other mass market financial institution including five (5) years of back-office experience and three (3) years of management experience.