L1 TAC/ NETWORK SUPPORT (DAVAO CITY)

Manages and services large scale in-country data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. Supports the organisation`s data centre services through active 24x7 monitoring of the infrastructure. Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA. Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc. Delivers ITIL compliance process conformance for incident, problem and change management. Ensures effective implementations of safety, security and customer support policy and procedures. Coordinates and provides support to contractors and vendors (LBI and other DC services) as well as inspecting completed work. Plans and supports all preventive and reactive maintenance activities with little to no disruption to company`s services. Participates and supports internal and external audits for internal stakeholders and customers. Generates accurate and regular reports when required Any other duties or project as assigned by the Management. Job Types: Fixed term, Temporary Pay: Php18,000.00 - Php20,000.00 per month Ability to commute/relocate Davao City: Reliably commute or planning to relocate before starting work (Required) Application Question(s) Do you have an experience in Trace Route? Do you have an experience in Ping Test? How much is your asking salary Education Bachelor's (Required) Experience Network administration: 1 year (Required) Networking LAN/WAN: 1 year (Required) Cabling: 1 year (Required) Data Center Operations: 1 year (Required) Work Location: In person