Senior Test Engineer

We are looking for a senior test engineer – Genesys Cloud Contact Center to support the bank’s migration from a legacy contact center platform to Genesys Cloud CX. The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing, telephony integrations, and failover. The test engineer will support SIT, UAT, migration, cutover, and hypercare activities. Key responsibilities Design and execute test cases for Genesys Cloud contact center solutions. Test Arabic/English IVR, DTMF, call flows, ACD and skills-based routing. Validate inbound/outbound calls, callback, campaigns, and dialling functionality. Test voice/screen recording, CDR, billing, reports, dashboards, and quality management. Validate telephony integrations including PRI/ISDN, SIP, SBC, BYOC and WebRTC. Perform failover, resilience, performance, and integration testing. Manage defects and maintain traceability between requirements, test cases, and defects. Support SIT, UAT, cutover, and production validation. Requirements Technical skills Hands-on Genesys Cloud CX / Genesys testing experience. Strong knowledge of IVR, ACD, call flows, routing, and contact center operations. Experience with telephony, SIP/SBC, BYOC, WebRTC, call recording, CDR and billing validation. Experience with JIRA, Azure DevOps, or similar test/defect management tools. Arabic/English IVR testing experience is an advantage. Qualifications & experience Bachelor’s degree in IT, Computer Science, Telecommunications, or related field. 6+ years of software/system testing experience. Strong hands-on experience in Genesys Cloud/contact center and telephony testing. ISTQB Foundation certification required; Advanced certification is an advantage. Banking/Financial Services experience is preferred.