Customer Journey Specialist

WHAT YOU'LL NEED TO HAVE University degree Minimum 3 years of related experience WHAT YOU'LL BE DOING DAY TO DAY Monitor and follow up improvement plans by relevant functions to improve customer experience touch points. Execute improvement plans on self-owned services and facilities. Lead big ideas and conceptual design for commercial spaces and monitor the onsite execution plan by collaborating with RE. Work with Retail Designer to secure beautiful and inspiring visual quality of MP public area. Work with IKEA to improve IKEA physical presence in the Meeting Place ABOUT THIS WORK AREA Propose and implement actions to improve customers' experience in MP