Operations Manager

Position Title: Operations Manager Employment Type: Full Time Salary AED: up to 15,000 inclusive depending on experience and qualifications Job Location: Dubai About the Client: A newly established professional cleaning and property snagging services company delivering high-quality residential, commercial, specialist window and façade cleaning, and property inspection solutions. Job Description: • Lead end-to-end home maintenance operations, ensuring efficient delivery of HVAC, electrical, plumbing, civil, carpentry, painting and general handyman services. • Manage supervisors, technicians and field teams, including daily job allocation, scheduling, manpower utilization, productivity and quality of completed works. • Ensure achievement of operational KPIs and SLAs, including response time, first-time fix, job completion, customer satisfaction, repeat-call reduction and complaint resolution. • Oversee operational resources and profitability, including materials/spare parts, subcontractors, vehicles, tools, cost control and coordination with customer service for AMCs and recurring maintenance contracts • Minimum 5 years of relevant experience, preferably home maintenance services/companies • Ability to manage service delivery while actively generating new business for both cleaning and snagging services. • Proven experience in manpower planning, site surveys/inspections, scope preparation, costing, quotations, mobilization, quality control, client management, and coordination of cleaning and/or property inspection teams.