Customer Support Advisor

Job Category: Customer Service | JR-22585 Job Location: Angeles City, Pampanga Are you an experienced Customer Support Advisor? Looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with an international team! What are you waiting for? Apply now! Why will you love working with this Client? This client is a company based in the UK that provides high-quality products in the healthcare and footwear industry. They have been in this field for more than decades, and they have been continuously growing amazingly. Join their team in the Philippines and experience new opportunities. Location / Shift Angeles City, UK Shift Job Overview This role requires a dedicated professional to deliver exceptional customer service across inbound channels, CRM, and email. You will handle inquiries, resolve complaints, process orders via ERP, and meet key performance indicators like FRT and NPS. Key Responsibilities Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care. Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible. Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems. Proactively identify and report compliance and operational issues to maintain service standards. Consistently achieve KPIs for FRT and NPS, ensuring high-quality and efficient customer service.” Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery. Manage workload effectively, prioritising tasks to meet deadlines and service level agreements. Continuously develop product and service knowledge to provide accurate and informed support. Identify opportunities to improve processes, customer journeys, and service outcomes. Requirments Key Skill Excellent communication skills Composure under pressure Team contribution and collaboration Strong attention to detail and data accuracy Interpersonal skills Problem-solving ability Time management skills Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals. They support clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in the Customer Support Advisor role in an international environment. Perks & Benefits In-house medical team and HMO coverage. A healthy workplace promotes collaboration and creativity. Clear growth strategies and learning opportunities to advance your career. Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we will help you advance your career by developing growth strategies. You will also have learning opportunities throughout your career journey with us.