Appointment Setter (B2B Sales/ Upselling)

About the role Australian Outsource Desk Inc. is seeking a dynamic and results-driven Appointment Setter (B2B) to join our rapidly growing team in Angeles City, Pampanga. This is a full-time position based on-site in our office location. As an Appointment Setter, you will play a crucial role in our outbound sales operations, identifying and qualifying potential business-to-business clients and securing appointments for our sales team. This position is integral to our sales pipeline development and directly contributes to the company's revenue growth and market expansion objectives. Key responsibilities: Conduct outbound calls to prospective business clients using provided contact lists and CRM systems to generate qualified leads Identify decision-makers and stakeholders within target organisations and engage them in meaningful conversations about our services Qualify leads based on established criteria to ensure appointments are with genuine prospects who fit our ideal client profile Schedule and confirm appointments for the sales team, ensuring all relevant details are accurately recorded in the CRM system Maintain comprehensive call logs and documentation of all client interactions, objections raised and follow-up requirements Work collaboratively with the sales team to understand client needs and relay feedback to support campaign optimisation Achieve daily, weekly and monthly appointment-setting targets whilst maintaining high-quality call standards Handle client objections professionally and courteously, using effective techniques to overcome barriers to appointment booking Continuously develop product and industry knowledge to enhance conversation quality and appointment conversion rates What we're looking for: Proven experience in outbound sales, appointment setting or lead generation, ideally within a B2B environment Excellent verbal communication skills with the ability to articulate ideas clearly and persuasively over the phone Strong listening skills and the ability to identify client needs through effective questioning techniques Demonstrated ability to handle rejection positively and maintain motivation and persistence in a fast-paced sales environment Proficiency with CRM systems and telephone-based sales platforms, or a willingness to learn quickly Well-organised with the ability to manage multiple leads, follow-ups and pipeline activities simultaneously Goal-oriented mindset with a track record of meeting or exceeding sales target Professional demeanour with excellent time management and punctuality Fluency in English, both written and spoken, with clear pronunciation suitable for B2B client interactions Preferred: experience with B2B sales cycles and familiarity with tools such as LinkedIn for prospect research What we offer: At Australian Outsource Desk Inc., we invest in our team members and are committed to creating a supportive and motivating work environment. We offer competitive remuneration packages commensurate with experience and performance, including opportunities to earn performance-based incentives and bonuses. Our benefits include opportunities for professional development and career advancement within our growing organisation. We provide a collaborative team culture where your contributions are valued and recognised. Our office in Angeles City is equipped with modern facilities to support your productivity and wellbeing. We encourage a balanced approach to work and recognise the importance of employee satisfaction and retention. As a full-time team member, you will have access to company benefits and support programmes designed to enhance your overall employment experience. Australian Outsource Desk Inc. is a leading provider of outsourced customer service and sales solutions, specialising in helping businesses build and maintain strong client relationships. With operations across Australia, we pride ourselves on delivering exceptional service quality and supporting our clients' growth objectives. Our team is composed of talented professionals dedicated to driving results and exceeding expectations. We are committed to fostering an inclusive, dynamic workplace culture where innovation, collaboration and continuous improvement are at the heart of everything we do. Our mission is to be a trusted partner for businesses seeking reliable, cost-effective outsourcing solutions delivered by highly engaged and well-trained professionals.