Customer Service Advisor

Customer Handling and Vehicle Assessment Welcome customers and facilitate the initial inspection and acceptance of vehicles for repair. Identify and document vehicle concerns involving dents, scratches, paint imperfections, collision damage, and other body-related issues. Discuss recommended repair actions, expected costs, and estimated turnaround time with customers. Provide timely updates throughout the repair process and respond to customer inquiries or concerns. Assist in resolving customer concerns and maintain a professional service experience from vehicle acceptance to release. Estimation and Repair Documentation Evaluate vehicle damage and prepare appropriate estimates for body and paint-related repairs. Generate repair orders and complete the necessary service and transaction documents. Capture photographs and prepare inspection records to support damage assessment and repair documentation. Obtain the required customer authorization before proceeding with repair work. Review repair documentation to ensure that all required information and approvals are properly recorded. Insurance Claims Assistance Act as a point of coordination between customers, insurance providers, and claims adjusters. Assist in compiling and submitting documents required for insurance claims. Follow up on claim evaluations, approvals, and other insurance-related requirements. Keep customers informed of relevant developments affecting their repair schedule. Repair Coordination and Quality Control Work closely with Body and Paint Technicians in scheduling and coordinating repair activities. Track the progress of assigned repair orders and follow up on pending work. Coordinate with concerned departments to help ensure vehicles are completed according to the committed timeline. Conduct or assist with final vehicle inspections before release. Verify that repair orders, supporting documents, and required approvals are complete prior to vehicle turnover. Records and Reporting Maintain organized and updated records of repair orders, estimates, inspections, claims, and customer transactions. Prepare periodic reports and other operational documents as requested by management. Ensure service-related records are accurate, complete, and properly filed. Follow established company procedures, workplace safety requirements, and applicable manufacturer standards. Pay: Php17,000.00 - Php20,000.00 per month Benefits On-site parking Work Location: In person