Application Support Engineer Saudi National SA

About DeepSource and the Opportunity ;">DeepSource is seeking a dedicated Application Support Engineer to join our team in Riyadh, KSA. This full-time position is open to Saudi Nationals with 0-1 years of experience, focusing on ensuring the operational excellence of our enterprise applications. Role Purpose ******** ;">The Application Support Engineer plays a crucial role in maintaining the stability, availability, and performance of enterprise applications. This position encompasses a broad range of application operations, including incident management, problem resolution, change and release coordination, backup and recovery procedures, disaster recovery planning, and continuous service improvement initiatives. Key Responsibilities Manage L2/L3 functional incidents, including participation in incident bridges and escalation management. Perform incident and problem management, including incident trend analysis and implementation of permanent fixes. Develop and manage Service Improvement Plans. Support release schedule and planning activities. Plan and coordinate Change Requests (CRs), including risk and impact assessments. Implement application-layer changes and conduct post-implementation reviews. Handle application configuration requests. Monitor application performance and availability. Perform event correlation and investigate application-related events. Manage application capacity and performance. Develop and test application recovery procedures. Configure application backups and execute application and data restores. Participate in and execute Disaster Recovery (DR) tests. Perform OS, database, and middleware hardening activities. Apply patches and updates to application components. Maintain accurate CMDB records for application components. Collaborate with relevant technical teams to ensure application stability and service availability. Required Experience 0-1 years of experience in application support or a related field. Work Environment and Location ******** ;">This is a full-time position based in Riyadh, KSA. The role requires a Saudi National. Application Process **********;">Candidates who meet the above requirements are encouraged to apply.