Contact Center Manager

About the Role ;">2P Perfect Presentation is seeking an experienced Contact Center Manager to join their team in Jizan, Saudi Arabia. This full-time role involves overseeing daily contact center operations to ensure high-quality customer service and achieve operational and performance targets. Key Responsibilities Manage daily contact center operations and ensure smooth service delivery. Monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), productivity, quality, and customer satisfaction. Lead, coach, and develop contact center teams and supervisors. Manage escalations and ensure timely resolution of customer issues. Prepare and review operational reports and performance dashboards. Identify opportunities to improve processes, efficiency, and customer experience. Coordinate with internal teams and stakeholders to achieve business objectives. Qualifications and Experience Bachelor’s degree in Business Administration or a related field. A minimum of 3 years of experience in Contact Center or Customer Service operations, including management experience. Strong knowledge of contact center KPIs, SLAs, and quality standards. Required Skills Excellent leadership, communication, and problem-solving skills. Strong analytical and reporting skills. Proficiency in Microsoft Office, especially Excel and PowerPoint. Experience with CRM and contact center systems is preferred. Work Type ******** ;">This is a full-time position based in Jizan, Saudi Arabia, requiring 2-5 years of relevant experience. Application Process **********;">Candidates who meet the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.