Director of Site Operations

You will own node, rack, and cluster health across sites operating around the clock. You will lead site managers, shift supervisors, technicians, and site reliability engineers; direct incident response; coordinate remediation; manage vendors; and use operational data to improve uptime, repair times, and SLA performance. Responsibilities ---------------- * Own node, rack, and cluster health across sites * Lead site managers, shift supervisors, technicians, and site reliability engineers * Drive recovery of failed nodes and racks * Coordinate with facilities, network engineering, vendors, and tenant representatives * Direct hardware rework, repairs, replacements, and capacity work * Lead proactive monitoring, fault mitigation, root cause analysis, and reliability procedures * Use operational data to improve uptime, repair time, and SLA performance * Command response to cluster-impacting incidents * Standardize best practices and scale operations across sites Requirements ------------ * Bachelor’s degree and 7+ years of large-scale operations experience with 5+ years leading technical people leaders, or 10+ years of large-scale operations experience with 5+ years leading technical people leaders * Willingness to travel frequently to data center locations * Ability to lift up to 50 lbs unassisted, stand for long periods, and occasionally use ladders * Willingness to work extended hours and weekends as needed