Guest Experience Expert

Guest Experience Expert – Careers Malawi Skip to content Menu Home About Us Our Services Our Valued Clients Blog Contact Us FAQs Consultancies Tenders & Bids Other Funding Scholarships and Trainings Post a Job Advertise With Us Login Edit Profile Refund Policy Feedback & FAQs Subscribe Pricing Guest Experience Expert 1 month ago Protea Hotel Blantyre Ryalls · Blantyre, Malawi Posted September 4, 2026 Listing expires September 11, 2026 POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: Minimum Diploma or Certificate in Hospitality Management. Related Work Experience: Minimum of 2 years’ work experience. Hotel experince in a MUST. Supervisory Experience: No supervisory experience. License or Certification: None This position is open to Malawian Nationals only At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Apply Now This advertisement has expired. Pay and Post for a Job Payment for Job Posting Explore our subscriptions Our Subscription Options CareersMW Contacts Accord Centre, Crnr John Chilembwe and Mzimba Street, above Cashbuild Area 4, P.O Box X246, Lilongwe, MALAWI info@careersmw.com Office Hours: +265 99 289 7718 / 88 309 8452 Facebook @CareersMW Twitter @ CareersMalawi Featured Jobs Business Development Coordinator Concern Worldwide · Lilongwe, Malawi Health & Safety Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota HSE Compliance Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota Regional Sales Manager (3) Agventure Resources Limited · Mzuzu, Lilongwe and Blantyre District Field Officer (5) Agventure Resources Limited · Various Districts © 2026 Careers Consulting Ltd. All rights reserved.