IT Support Supervisor

You will manage and coach IT Services Technicians supporting end-user requests, hardware deployments, and non-standard technical solutions. You will recruit, train, schedule, and evaluate technicians; monitor ticket quality; resolve difficult issues and root causes; coordinate projects and workloads; manage inventory and supply-chain activity; escalate requests; and work with vendors. Responsibilities ---------------- * Recruit, train, and evaluate IT Services Technicians * Delegate tasks and develop work schedules * Monitor the ticket queue and assure ticket quality * Resolve difficult issues and identify root causes * Plan, coordinate, and supervise technician projects and workloads * Report on technician activities, performance, and operational issues * Resolve, route, or escalate service requests * Identify and improve processes * Participate in IT supply-chain, purchasing, and distribution processes * Manage warehouse inventory with IT Logistics * Collaborate with third-party vendors Requirements ------------ * 3+ years of experience in a corporate IT helpdesk or desktop support environment * Willingness to travel * Ability to work extended hours or weekends as needed * Ability to regularly lift up to 25 lbs. Benefits -------- * Equity * Medical coverage * Vision coverage * Dental coverage * 401(k) retirement plan * Short-term disability insurance * Long-term disability insurance * Life insurance * Discounts and perks