Micro Merchant Manager

Micro Merchant Manager – Careers Malawi Skip to content Menu Home About Us Our Services Our Valued Clients Blog Contact Us FAQs Consultancies Tenders & Bids Other Funding Scholarships and Trainings Post a Job Advertise With Us Login Edit Profile Refund Policy Feedback & FAQs Subscribe Pricing Micro Merchant Manager 2 months ago Airtel Malawi · Lilongwe, Malawi Posted August 29, 2026 Listing expires September 3, 2026 JOB DESCRIPTION We are seeking a dynamic candidate responsible for development and growth of Micro-Merchant network. The Micro-Merchant Manager will lead the development, rollout, and growth of Airtel Money’s Micro-Merchant proposition. The role is responsible for acquiring, activating, managing, and growing a nationwide base of micro, small, and medium merchants accepting Airtel Money payments. The incumbent will drive merchant acquisition strategies, increase payment acceptance and transaction volumes, enhance merchant experience, and contribute significantly to Airtel Money revenue and customer growth objectives. RESPONSIBILITIES Product Growth & Commercial Strategy Develop and execute the micro-merchant growth strategy aligned to Airtel Money business objectives. Drive merchant acquisition, activation, retention, and revenue growth. Identify and prioritize merchant segments with the highest growth potential. Develop business cases for new merchant products and services. Monitor market trends, customer needs, competitor activities, and emerging payment technologies. Merchant Acquisition & Expansion Design and implement nationwide merchant acquisition plans. Recruit merchants; both Micro and Formal merchants Build scalable merchant onboarding processes. Work closely with zonal sales and distribution teams recruit and maintain active merchants. Establish partnerships with merchant associations, chambers of commerce, and SME groups. Ensure efficient merchant registration and activation processes. Merchant Activation & Usage Develop initiatives to increase transaction frequency and merchant engagement. Drive merchant education and awareness programs. Introduce incentives and campaigns that encourage active use of Airtel Money acceptance solutions. Monitor merchant activity and implement interventions to reduce dormancy. Channel Management Develop merchant support models and service standards. Ensure field teams are adequately trained and equipped to support merchants. Manage relationships with key merchant aggregators and business partners Revenue & Performance Management Deliver agreed merchant acquisition, activation, transaction volume, and revenue targets. Analyze merchant performance data and provide actionable insights. Develop initiatives to improve merchant profitability and lifetime value. Track key KPIs and present performance reports to senior management. Customer Experience & Support Champion a superior merchant experience across all touchpoints. Identify and resolve merchant pain points. Ensure timely resolution of merchant complaints and inquiries. Gather merchant feedback and recommend product improvements. Drive the introduction of value-added services such as Merchant Loans, Working Capital Solutions and Loyalty and Rewards Programs Risk, Compliance & Governance Ensure compliance with regulatory requirements and company policies. Implement controls to mitigate fraud and operational risks. Ensure adherence to KYC and merchant onboarding standards. Monitor suspicious activities and escalate appropriately Qualifications Bachelor’s degree in Business Administration, Marketing, Economics, Commerce, or related field. Master’s Degree or MBA is an added advantage. Relevant Experience Minimum 5-7 years’ experience in Mobile Money, Banking, Fintech, Payments, FMCG, Telecommunications, or Digital Financial Services. At least 3 years in management or product commercialization role. Demonstrated experience in merchant acquisition, payments, agency banking, or distribution management. Proven track record of delivering commercial growth targets Apply Now This advertisement has expired. Pay and Post for a Job Payment for Job Posting Explore our subscriptions Our Subscription Options CareersMW Contacts Accord Centre, Crnr John Chilembwe and Mzimba Street, above Cashbuild Area 4, P.O Box X246, Lilongwe, MALAWI info@careersmw.com Office Hours: +265 99 289 7718 / 88 309 8452 Facebook @CareersMW Twitter @ CareersMalawi Featured Jobs Artisan Fitter Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota Business Development Coordinator Concern Worldwide · Lilongwe, Malawi Health & Safety Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota HSE Compliance Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota Regional Sales Manager (3) Agventure Resources Limited · Mzuzu, Lilongwe and Blantyre © 2026 Careers Consulting Ltd. All rights reserved.