IT Operations Engineer

You will build scalable IT infrastructure and implement platforms and services for engineering and operations. You will respond to help-desk requests, provide remote and onsite technical support, and resolve issues involving systems, networks, software, and hardware. Responsibilities ---------------- * Design and build scalable IT infrastructure * Respond to IT help-desk requests * Provide phone, email, remote, and onsite technical support * Escalate complex requests to senior staff * Resolve computer system, network, software, and hardware issues Requirements ------------ * 5-7+ years of IT operations experience * Experience with system administration, server support, project implementation, and desktop support * Bachelor's degree or equivalent education and work experience * Experience with Google Workspace or Active Directory systems * Experience supporting Linux, Windows, and Mac systems * Knowledge of VPN, DNS, next-generation firewalls, routers, switches, and access points * Experience deploying and administering SaaS applications * Experience creating IT processes and procedures Benefits -------- * Equity * Health insurance * Dental insurance * Vision insurance * Life insurance * Disability insurance * 401k retirement benefits with employer match * Learning stipend * Wellness stipend * Paid time off