Senior Associate, Customer Supply Chain

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary The Senior Associate, Customer Supply Chain Integration supports strategic customer integration initiatives and reports to the Director, Customer Supply Chain & Transformation. This role enables scalable and standardized customer connectivity through advanced analytics, data integration, and process documentation. The Senior Associate plays a key role in supporting ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role ensures data integrity, system readiness, and repeatable governance standards across customer tiers. Decision authority includes recommending integration standards, validating data readiness, identifying service or inventory risk exposure, and supporting escalation analysis within assigned customer scope. Essential Duties and Responsibilities Prepare and structure data for repeatable and ad hoc strategic customer engagements. Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation). Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go-live. Develop and maintain process documentation, SOPs, and customer integration playbooks. Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead-time adherence). Perform root cause analysis for integration discrepancies and data mismatches. Support customer escalation analysis by quantifying service, capacity, and inventory exposure. Contribute to standardization of customer onboarding and governance processes across customer tiers. Provide subject matter expertise to cross-functional project teams. Mentor junior analysts or project contributors as assigned. #LI-AP1 #LI-HYBRID