HR Service Representative I

Job Details Due to continues business growth and team expansion Cencora is looking for an HR Service Representative I to join our hub in Vilnius. Responsibilities • Manage and execute all Tier 1 activities in Workday across the EMEA region, ensuring compliance with company policies and procedures. • Manage the ‘queue’ of cases coming through myHR from across EMEA to ensure the SLA (Service Level Agreement) for response times is met while distributing the cases to appropriate assignment groups. • Serve as the primary point of contact for responding to Tier 1 queries submitted through myHR from across the EMEA region, ensuring that Service Level Agreements (SLAs) for resolution times are consistently met. • When necessary, escalate cases to Tier 2, either in Lithuania or in larger European countries (France, Germany, Netherlands, Norway, Spain, UK) or work with the Tier 2 In Country resources for those countries to resolve question. • Collaborate with Centres of Expertise (COEs) and HRIT for specialized support and escalation of complex HR issues. • Provide local administration for various company-wide programs, such as service awards, performance management, and compensation processes, ensuring alignment with organizational goals. • Maintain and ensure compliance of personnel files and documents, adhering to data protection regulations and company policies. • Collaborate with Payroll and other teams to ensure timely and accurate submission of HR-related information • Help to conduct and coordinate new-hire orientation in Lithuania as required Skills and Knowledge: • Knowledge of Service-Now and Workday or other HR systems. • Strong verbal and written communication skills in English. A knowledge of any of the following languages would be an advantage: Lithuanian, French, Dutch, German, Norwegian, Romanian, Spanish, Turkish. • Adept at handling sensitive and confidential situations. • Strong interpersonal skills • Experience in data collection, entry and reporting with great attention to detail • Ability to resolve employees’ issues quickly and efficiently • Ability to represent a positive and professional image; • Computer savvy with strong working knowledge of relevant software, e.g. Microsoft Office; Working hours: 9:00–18:00 or 10:00–19:00 Salary ranges: 2,135.94 - 3,051.37 EUR gross monthly Schedule Full time Gross Salary Range (Monthly) Affiliated Companies Affiliated Companies: World Courier (Lithuania) UAB Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned