Manager - Volunteer & Community Engagement

Description Lead enterprise-wide volunteer and community engagement initiatives to design, execute, sustain and scale volunteer programmes. Liaise with internal and external stakeholders to ensure smooth planning and execution of volunteer and community programmes. Build and manage relationships with organizations, community groups, corporate partners and individuals to expand outreach and engagement opportunities. Ensure smooth volunteer induction and structure the volunteer pool into teams by establishing mechanisms for communication, coordination and collaboration. Sustain and scale volunteer programmes by developing training resources, support material and engagement opportunities for volunteers. Create and implement volunteer recognition and motivation strategies to strengthen volunteer experience and retention. Provide ongoing facilitation and support to volunteers in achieving programme and fundraising objectives through different engagement channels. Assess programme effectiveness periodically and recommend improvements to ensure quality, relevance and impact. Provide operational and administrative support including logistics, coordination and reporting for programme execution. Liaise with volunteer leadership teams and operations teams to execute programmes as per agreed timelines and annual calendar. Develop strategies to ensure a sustainable volunteer pipeline and strengthen long-term community engagement. Required Skills Strong leadership, stakeholder management, and team management capabilities Excellent relationship-building, networking, and community engagement skills Strong ability to conceptualize, design, and execute volunteer and community programs Strong planning, project management, and execution skills Excellent communication and interpersonal skills Strong analytical, problem-solving, and organizational abilities Proficiency in MS Office and digital tools for surveys, feedback collection, reporting, and engagement activities Ability to recruit, engage, motivate, and retain volunteers through structured interventions Ability to build cross-functional collaboration and manage multiple stakeholders effectively Education Graduate in Business Administration, Marketing, Social Sciences, or related fields Experience At least 5 years of experience in volunteer management, community engagement, relationship management, fundraising, donor relations, or sales