Operations Manager

Operations Manager – Careers Malawi Skip to content Menu Home About Us Our Services Our Valued Clients Blog Contact Us FAQs Consultancies Tenders & Bids Other Funding Scholarships and Trainings Post a Job Advertise With Us Login Edit Profile Refund Policy Feedback & FAQs Subscribe Pricing Operations Manager 3 months ago Old Mutual · Blantyre, Malawi Posted July 18, 2026 Listing expires July 25, 2026 Job Description The role will oversee new business onboarding, premium management, operational reporting, stakeholder engagement, service provider performance, and risk management. It will also be responsible for ensuring efficient operations, regulatory compliance, strong internal controls, and excellent service delivery across the business. Responsibilities Providing oversight and leading the various sections of the department, Supporting the implementation of strategic plans for the business. Overseeing and supporting day-to-day operations for new business including AML, annuities and premium management Monitoring performance, analysing trends and managing policy administration systems including liaison with system developers to timely and effectively resolve problems and incidents. Contributing to and supporting projects focused on operational efficiency, systems implementation and upgrades, product & service development and modification Providing dual support and oversight to the business accounting and new business teams to aid in timely collection and reporting of premiums Coordinating the business unit management meetings Coordinating timely and effective intercompany and external business and operational reporting requirements Supporting activities aimed at enhancing the internal control systems and the entire control environment across the OMLAC business. Monitoring, and reviewing intra-BU and third part service level agreements (SLAs) to ensure service providers meet agreed-upon performance standards and business goals Supporting and contributing to project implementation requiring Operations involvement including but not limited to new products, services, systems, and compliance with regulations. Ensuring the compliance of regulations, company policies and maintaining a superior risk management and control environment. Ensuring good stakeholder relationships. Qualifications, Skills & Competencies Minimum of bachelor’s degree in finance, Accounting, risk management, actuarial science or its equivalent. Minimum of 5 years experience in a similar role. Professional qualification in finance, accounting, risk management. Good knowledge of data analytics tools Positive interaction with clients and colleagues. Effective job relations – teamwork, assistance and mutual motivation. Effective time management. Quality consciousness. Commitment to job function, department and the company – loyalty and diligence. Innovation – ability to generate new ideas. Skills Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Internal Controls, Internal Control System, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments, Service Level Agreement (SLA) Competencies Builds Effective Teams Communicates Effectively Customer Focus Directs Work Drives Engagement Drives Results Ensures Accountability Financial Acumen Education Bachelor Of Accountancy: Accounting Finance Closing Date 25 July 2026 , 23:59 Apply Now This advertisement has expired. Pay and Post for a Job Payment for Job Posting Explore our subscriptions Our Subscription Options CareersMW Contacts Accord Centre, Crnr John Chilembwe and Mzimba Street, above Cashbuild Area 4, P.O Box X246, Lilongwe, MALAWI info@careersmw.com Office Hours: +265 99 289 7718 / 88 309 8452 Facebook @CareersMW Twitter @ CareersMalawi Featured Jobs Artisan Fitter Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota Business Development Coordinator Concern Worldwide · Lilongwe, Malawi Health & Safety Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota HSE Compliance Officer Illovo Sugar (Malawi) plc · Dwangwa, Nkhotakota Regional Sales Manager (3) Agventure Resources Limited · Mzuzu, Lilongwe and Blantyre © 2026 Careers Consulting Ltd. All rights reserved.